Terms & Condition
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions.
- General Information
- Account and Registration
- Pricing, Promotions & Coupon Codes
- Third Party Offers
- Transactions & Cancellation
- Guidelines for Writing Product Reviews
- User Conduct
- Shop ‘n’ Earn Loyalty Cash
- Guaranteed Savings Program
- Other Terms
The domain name is www.mommymia.in including www.mommymia.in’s Parenting services (hereinafter referred to as “Parenting”) available through www.mommymia.in’s mobile app.
ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.
All products/services and information displayed on mommymia.in constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. mommymia.in reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of mommymia.in prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.
Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. You may use this site only if your age is over 18 years. mommymia.in reserves the right to terminate your membership and refuse to provide you with access to the Site if mommymia.in discovers that you are under the age of 18 years. In case of a business entity, you represent that you have the necessary authority to bind the entity to this User Agreement. Unless otherwise specified, the materials on this website are directed solely at those who access this website from India. Mommymia.in makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available outside India. Those who choose to access this Site from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. Mommymia.in will deliver the products only within India and will not be liable for any claims relating to any products ordered from outside India.
Unless otherwise stated as additional terms and conditions which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of mommymia.in you agree to be bound by the Terms and Conditions.
Access to certain areas and/or content of the Parenting is restricted. Mommymia.in reserves the right to restrict access to other areas and/or content of the Parenting, or indeed this entire website, at the Website’s discretion.
If mommymia.in provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.
Mommymia.in may disable your user ID and password in mommymia.in’s sole discretion without notice or explanation.
Account and Registration
It is the user’s responsibility to keep the details of the account and password confidential and you agree to accept responsibility for all activities that occur under Your Account or Password. Mommymia.in shall not be liable to any person for any loss or damage which may arise as a result of any failure by the user to protect the account details or the password. In case of any suspected breach please contact us immediately. If mommymia.in has reason to believe that there is likely to be a breach of security or misuse of the mommymia.in, we may require you to change your password or we may suspend your account without any liability to mommymia.in.
You also agree to:
- Provide true, accurate, current and complete information about yourself as prompted by mommymia.in website during the registration process (such information being the “Registration Data”)
2. Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if mommymia.in has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement, mommymia.in will have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.
Pricing, Promotions & Coupon Codes
While mommymia.in shall endeavour to provide accurate product and pricing information, yet typographical errors might occur. Mommymia.in cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, mommymia.in shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mispriced, mommymia.in may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and mommymia.in will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that mommymia.in accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to mommymia.in dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.
Applicability of GST
All discount coupons and/or cash back offers includes an extra component of GST benefits being passed on to customers.
Following rules will govern whether or not GST will be applicable on the products purchased on discount by you:
- Quantum of GST to be borne over and above the discounted price depends upon category to category and the prevailing discount on those products.
- GST applicability:
Discount less than 19%
In case of product having discount of less than 19%, full applicable GST shall be borne by the Company.
Discount 19% and above
- In case of product having GST of 5% or 12%, GST shall be paid by the Customer over and above the discounted price.
- In case of product having GST 18% and above, 50% of the applicable GST shall be charged from the Customer over and above discounted price. Differential, if any, shall be borne by the Company.
An illustration depicting the applicability of GST on the products purchased on discount is given below:
|Discount below 19%||Discount 19% and above|
GST collected on the discounted price is duly deposited with the respective GST Authorities having jurisdiction or adjusted as per the applicable GST Act and Rules
Price after discount in no way should be treated as the revised MRP. Discount % shown on MRP is only for the purpose of calculation of Discount amount and GST is charged as per the explanation given above.
3. For the purpose of invoicing on the Website, Discounts shall include Coupons, Cashbacks, Cart offers, Promotional offers or any other offer which results into reduction in the regular MRP.
4. For any discounted product, the additional GST charged will be displayed in the Cart.
5. In case a Customer avails discount through Coupons, additional GST, if any, on a transaction will be applicable only upon confirmation of the Coupon and the additional GST amount will be visible directly on the checkout page.
- The amount of taxes shown at the cart level is a mere estimate. The actual GST rate may vary depending upon the SGST prescribed by the respective state.
All Discount coupons and/or cash back offers includes an extra component of GST benefits being passed on to customers.
For any returned or undelivered orders, partial or whole, the user will not be eligible to avail of the offer used to purchase the original order. The benefit of the offer would also not be included in the refund provided. If the product(s) returned are part of any free offer, Eg: Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer would have to be returned by you, as they have been purchased as part of a group offer. The refund/replacement process would only be initiated once all the products have been returned.
From time to time, we may provide a free sample or gift along with our orders which are eligible for the offer. These samples/gifts will not be eligible for return/replacement/refund under any circumstances.
Coupon Codes & Cart Offers
To offer special discounts to our users from time to time, we share coupon codes based discounts. To prevent any possible misuses we have put in place a few checks on the ways in which these coupon codes can be used.
To make the best use of the coupon code offers, please go through the following terms and conditions applicable on all coupon codes
- Coupon Codes & Cart Offers based offer will be valid upon application of the coupon code at the time of placing order.
- Coupon Codes & Cart Offers will be valid till the date communicated or till stocks last on the applicable products, whichever happens earlier.
- Coupon Codes & Cart Offers will not be valid on Diapers, Combos, Formula and Supplements, Bottles & Accessories and on the brands Charlie Banana, Foscam, Melissa & Doug, Motorola, Patanjali, Pinehill, Tupperware, Wanna Party, Bio Oil, BeCool, Alex Daisy, Jane, Chicco, Enfagrow and Wudplay unless otherwise mentioned.
- A Coupon Codes & Cart Offers can be used only once per user per household unless otherwise mentioned.
- A Coupon Codes & Cart Offers cannot be clubbed with any other coupon code or with any other offer including offers running on the site without using coupons.
- A coupon will provide the stated discount of the coupon code or the discount already stated on the product whichever is higher unless otherwise mentioned.
- Coupon codes shared individually with a user will be applicable on purchase made by that particular user only.
- The website reserves the right to change the terms and conditions of any coupon code any time without prior intimation.
- Shipping / Cash on delivery rules and charges apply on the net amount payable upon application of the coupon code unless otherwise mentioned.
- Cashback coupons are valid for next purchase as per the conditions mentioned with the Cashback offer.
- The Cash Coupons added to an account can be changed/updated at any point of time by Brainbees Solutions Pvt. Ltd. without any prior intimation. These changes could be made from time to time even before the valid expiry date of the existing Cash Coupons.
- Most offers are applicable at the Mommymia.in stores. For details please contact the store near you.
- For any Coupon code, Cashback code, Gift Certificate redemption which are applicable at a Mommymia store, the customer needs to share the code details with the store person before making the purchase.
Cashback Offers are run from time to time to award users for their purchase from Mommymia.in. The terms and conditions applicable with these Cashback offers are as below
- The Cashback amount, the purchase conditions and the product range on which the Cashback offer is valid will be as specified along with the Cashback offer
- The Cashback amount will be received by the user as a coupon through a Cashback email. The Cashback coupon would be received by you up to 10 days after the delivery of the order. Eg: If your order has been delivered on 3rd September, you would be receiving the Cashback coupon on mail latest by 13th September.
- Cashback will not be earned on purchases from the categories Bottles & Accessories, Formula & Supplements or on purchasing any of the Guaranteed Savings Offer codes. They will only be earned on the products mentioned in the cashback promotions.
- Cashback will not be provided for any product(s) which have either not been delivered to you or which has been returned by you. In the event of any replacement provided to you, the replacement product value will not be added to the cashback calculations available to you to redeem on site.
- The maximum Cashback given out is Rs. 250 and is applicable on the MRP of the product, unless mentioned otherwise
- The Cashback coupon can be used till the date of validity as specified in the Cashback email
- The company reserves the right to change the terms and conditions of the Cashback offers without prior intimation
- The Cashback is not applicable on cancelled orders
The terms and conditions applicable for Gift Certificate are as below:
- Gift certificate Delivered via email.
- The Gift Certificate can be used against your purchase on Mommymia.in.
- Customers must open a free account at Mommymia.in to redeem his or her gift certificate.
- Every gift certificate has a unique code. To redeem the gift certificate, enter this code in your shopping cart.
- Both a gift certificate and credit card may be used to pay for your order. If both are used, we will charge the gift card first and the remaining balance will be charged to your credit card.
- Unused gift certificates may not be redeemed for cash.
- Gift certificates are not replaceable if lost or stolen.
- Gift certificates value can be redeemed in multiple purchases.
- Gift certificates may only be redeemed for orders shipped in India.
- Gift Certificate cannot be purchased through Cheque/Cash on Delivery.
Third Party Offers
Get 10% Paytm cash back on paying through Paytm wallet on 2nd January (00:00 hrs) to 31st January 2018 (23:59 hrs)
- Get 10% Paytm cash back on paying through Paytm wallet on Mommymia.in
- No Coupon Code is required.
- Campaign Duration: from 2nd January (00:00 hrs) to 31st January 2018 (23:59 hrs)
- Maximum Paytm cash back is Rs. 100
- Cash back will be auto-credited to your Paytm wallet within 24 hours
- One customer can avail the offer to a maximum of 1 time within the offer period
- Mobile number needs to be verified to be eligible for cash back
- Paytm and Mommymia.in reserves its absolute right to withdraw and / or alter any of the terms and conditions of the Offer at any time without prior notice
Mobile App – Additional 15% Cashback when you pay through HDFC debit & credit cards. From 15th January (00:00 hrs) to 31st January 2018 (23:59 hrs)
- Extra 15% Cashback on payment value Rs 1499
- Maximum cashback Rs 450 per card
- Offer Period 15th Jan 2018 to 31st Jan 2018
- Offer is applicable only on Mommymia App
- Cashback will be posted into customer’s account within 75 Days from the end of offer date.
- If the offer is placed partially through app and mommymia.in the max cashback in that case would be Rs 400
Desktop & Mobile Site – Additional 5% Cashback when you pay through HDFC debit & credit cards. From 15th January (00:00 hrs) to 31st January 2018 (23:59 hrs)
- Extra 5% Cashback on payment value Rs 1499
- Maximum cashback Rs 150 per card
- Offer Period 15th Jan 2018 to 31st Jan 2018
- Offer is applicable only on Mommymia.in online
- Cashback will be posted into customer’s account within 75 Days from the end of offer date.
- If the offer is placed partially through app and mommymia.in the max cashback in that case would be Rs 400
Instructions for Wallet Cashbacks.
Brainbees Solutions Pvt. Ltd. holds the right to not accept refund of transactions where the refund value is less than the Cashback value issued by any wallet. For example user X did a transaction for Rs 500 and got a Cashback from wallet for Rs 200, now user wants to refund one part of the product costing Rs 160. In this case refund value is less than the cashback issued to the customer and refund will not be accepted.User X, will either be given a Gift Voucher or Cash Refund of the same amount which can be used on site with the next purchase.
We accept Paytm, MobiKwik and PayUMoney wallets for online transactions.You can also redeem exciting deals and cash backs which would be mentioned above. These offers are subject to change and we request you to check this space before making the purchase.
Transactions & Cancellations
Minimum Order Value
To place an order on mommymia.in the minimum order value has to be more than Rs. 249 (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer)
Credit Card Details
You hereby agree, understand and confirm that the credit card details provided by you for availing of services on website will be correct, accurate and current. Under no circumstances you shall use a credit card which is not lawfully owned by you. You further agree and undertake to provide the correct and valid credit card details to us. The card details will not be utilized and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove it otherwise’ shall be exclusively on you.
Fraudulent /Declined Transactions
In case of fraudulent use of the site, we reserve the right to recover the cost of goods, collection charges and lawyers fees from person(s) concerned. We reserve the right to initiate legal proceedings against such person(s) for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.
Cancellations by the Customer
In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be cancelled and you will have to check our return policy on those orders.
Cancellation by mommymia.in
Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be add to the “Cash Refund” section of your mommymia account. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.
While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you out of the decline due to:
- lack of authorization for any transaction/s,
- or exceeding the preset limit mutually agreed by you and between your “Bank/s”,
- or any payment issues arising out of the transaction,
- or decline of transaction for any other reason/s.
All payments made against the purchases/services on mommymia.in by you shall be compulsorily in Indian Rupees acceptable by the Union of India. Mommymia.in does not accept any other form of currency with respect to the purchases.
Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.
Loyalty Cash Usage
Mommymia.in restricts the usage of Loyalty Cash in a transaction when you are buying a GSO (Guaranteed Savings Offer) or a Gift Certificate.
Guidelines for Writing Product Reviews
Who can write a product review on mommymia.in?
Anyone who has an account with mommymia.in can write a product review.
Are there any specific rules that need to be followed while writing a review?
No, there are no specific rules which need to be followed while writing a review. However we have we put together some guidelines which can be followed while writing a product review –
- Be Precise and Specific
While writing a product review you should keep in mind the fact that other mommymia users might use your review to form a judgment, whether to select the product or not. Therefore a precise, specific & unbiased product review plays a critical part and would always help a customer make a better choice about which product to buy.
- Don’t keep any loose ends
Always keep all the details provided well settled and explained. Incomplete or inaccurate information will not help any customer other than confusing them about the product.
- Spell what is required
A good review should serve the most basic purpose i.e. what you liked/disliked about the product and why with the exact details.
- Remove distractions from review
Before submitting the review for moderation it is wise to spell check and proofread your review accurately.
What needs to be avoided while writing a review?
Mommymia reserves the right to not include the product review that include any one or more of the following –
- Inappropriate content – like promotional information or phone numbers.
- Information not related to product – Shipment/Delivery Experience, availability, ordering etc
- Inaccuracies in product information & product catalogue.
- References – to other retailers, pricing, personal information etc.
- Copying and pasting text from other reviews, guides, or sources.
- Comments on other reviews posted on the product page.
- Foreign language content.
- Off-topic information or obscene content.
- Irrelevant user IDs or email ids used for posting reviews.
You Agree and Confirm
- That you will use the services provided by mommymia.in, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.
- You will provide true, accurate, complete and current information in all instances where such information is requested of you. Mommymia.in reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), mommymia.in has the right in its sole discretion to reject the registration and debar you from using the Services of mommymia.in and / or other affiliated websites without prior intimation whatsoever.
- To compensate mommymia.in for any extra cost incurred for redelivery in the event of a non-delivery in the first instance on account of a mistake by you (i.e. wrong name or address or any other wrong information).
- That you are using your best and prudent judgment before entering into any transaction through this Site doing so at your sole risk.
- After placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.
You may not use the Site for any of the following purposes:
- Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
- Transmitting material that encourages conduct that results in civil liability or otherwise breaches any relevant laws, regulations or code of practice or constitutes a criminal offence.
- Gaining unauthorised access to other computer systems.
- Interfering with any other person’s use or enjoyment of the Site.
- Breaching any applicable laws.
- Interfering or disrupting networks or web sites connected to the Site.
- Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner. Design details and Colours.
- Further, any kind of promotional and / or marketing activity by the Users on Parenting is strictly prohibited. In case any such activity is found, we reserve the right to delete that piece of content from the Parenting.
We have made every effort to capture high resolution images of our products so that you get a feel of the design details and colours of our products that appear on the Site as accurately as possible. However, what you actually see will depend on your monitor; we cannot guarantee that your monitor’s display of any colour or other details will be accurate.
When you visit the Site or send emails to us, you are communicating with us electronically. You hereby provide your consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You hereby agree that all notices, agreements and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Modification of Terms & Conditions of Service
Shop ‘n’ Earn Loyalty Cash
- Program Overview
- This is an exclusive mommymia.in program designed to reward mommymia.in customers for purchasing products from this site. The Program is available on the mommymia.in Websites, Mobile Apps and Stores and cannot be used in case of products being purchased from third party sites or stores.
2. Participation in the Program and the benefits that are offered to Program members is at the sole discretion of DARP, and we have the right to change the respective Program terms and conditions, in whole or in part, at any time with or without giving any notice to its Members.
3. Program is available only to retail customers who are transacting on mommymia.in website or in the mommymia.in stores, and would not be available to any wholesale/ third party customers purchasing any mommymia.in product(s). .
IV.Payment and Renewal
Valid “Guaranteed Savings” offers can only be purchased through Online Payment Option, Gift Certificate, loyalty Cash and Cash Refund amount.
The total cost charged to you against the “Guaranteed Savings” code will be returned back to you in form of a “Guaranteed Savings” code which you can use anytime to buy subscription products and get minimum assured discount with every order placed.
Guaranteed Savings offer issued once cannot be renewed, member has to buy new offer in order to buy more products.
- Offer usage with Offer/Promotional Codes
Reviews, Feedback, Submissions
All discussions , ratings, comments, bulletin board service, chat rooms, Parenting service and/or other message or communication facilities means Material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this Website, for whatever purpose. End User acknowledges that any Material posted on the Website is public and not private communication. Mommymia.in does not control or endorse the content, messages or information found in any Material, and, therefore, mommymia.in specifically disclaims any liability concerning the Material and any actions resulting from End Users participation in any Material, including any objectionable content. Generally, any communication which End User posts to mommymia.in (whether in Parenting, chat rooms, discussion groups, message boards, or otherwise) is considered to be non-confidential and you grant to mommymia.in a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to mommymia.in the right to sub-license these rights, and the right to bring an action for infringement of these rights. If particular web pages permit the submission of communications that will be treated by Mommymia.in as confidential, that fact will be stated on those pages. Notwithstanding mommymia.in’s rights under these terms and conditions in relation to user content, Mommymia.in does not undertake to monitor and is not responsible of the submission of such content to, or the publication of such content on, this website.